Legal

Terms & Conditions

Last updated: June 2, 2026

These terms govern use of the OneBenefits website and platform.

These Terms & Conditions ("Terms") are an agreement between you and OneBenefits ("OneBenefits," "we," "us," or "our") governing your access to and use of our website, applications, and services (together, the "Service"). By accessing or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

1. The service

OneBenefits provides an AI-powered platform that helps organizations communicate employee benefits, including outbound campaigns (email, SMS, and chat) and inbound response management (an AI chatbot and email response agent trained on customer-provided content). Features and availability may change as the Service evolves.

2. Accounts

You are responsible for the accuracy of account information, for safeguarding login credentials, and for activity that occurs under your account. Notify us promptly of any unauthorized use. Administrators may manage users and permissions within their organization's account.

3. Acceptable use

You agree not to misuse the Service. You will not, for example: use it unlawfully or to violate others' rights; upload content you lack rights to use; attempt to disrupt, reverse engineer, or gain unauthorized access to the Service; or use it to send unlawful, harassing, or deceptive communications. You are responsible for ensuring your communications comply with applicable laws (including messaging and consent rules).

4. Subscriptions, trials, and billing

  • Paid plans are billed monthly based on the tier and headcount band selected. Pricing is described on our pricing page.
  • Eligible plans include a 14-day free trial. Unless you cancel during the trial, the applicable subscription begins at the end of the trial.
  • Bundling outbound and inbound together qualifies for a 15% discount on combined monthly pricing.
  • Fees are non-refundable except where required by law or expressly stated in a written agreement. You authorize us to charge the payment method on file for recurring fees.
  • Enterprise and custom arrangements are governed by a separate order or agreement.

5. Customer data and privacy

You retain ownership of the content and data you provide ("Customer Data"). You grant us the rights needed to host and process Customer Data to provide the Service. We handle personal data as described in our Privacy Policy. For Customer Data, you act as the controller and OneBenefits acts as a processor under your instructions. You are responsible for having the necessary rights and notices to provide Customer Data to us.

6. AI outputs

The Service uses AI to draft communications and answer questions based on the content you provide. AI outputs can contain errors and are intended to support, not replace, your team's judgment. Outputs remain reviewable by your HR team, and you are responsible for reviewing and approving communications before they are sent.

7. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by OneBenefits and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, or create derivative works except as permitted by these Terms.

8. Confidentiality

Each party may access the other's confidential information in connection with the Service. Each party agrees to protect the other's confidential information and to use it only as needed to perform under these Terms.

9. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate or complete.

10. Limitation of liability

To the maximum extent permitted by law, OneBenefits will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve months before the event giving rise to the claim.

11. Termination

You may cancel your subscription as described in your plan or agreement. We may suspend or terminate access if you breach these Terms or to protect the Service. Upon termination, your right to use the Service ends; certain provisions (such as ownership, confidentiality, disclaimers, and liability limits) survive.

12. Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-laws rules. Any disputes will be handled in the appropriate courts, except where prohibited by law.

13. Changes to these terms

We may update these Terms from time to time. We will post the revised version here and update the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Email sales@onebenefits.ai.